Believe In You Shop
Reaching for Stars
Overview
You may return items within 30 days of purchase for a full refund on the goods. Shipping costs are non-refundable. If more than 30 days have passed since your purchase, we can’t offer you a full refund or exchange unless it is a situation covered by Australian Consumer Guarantees.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- gift cards;
- downloadable software products; and
- some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Table of Contents
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchange
We only exchange items if they are defective or damaged. If your item is damaged please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product please contact us for the shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may need to consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at hello@reachingforstars for questions related to refunds and returns.
