Privacy – Reaching for Stars

This statement sets out this site’s policies relating to the privacy and security of your personal information and security of your other information. This privacy and security statement applies only to this site.

This site is operated in compliance with the Australian Privacy Principles (APP), a copy of which can be obtained on the Office of the Australian Information Commissioner website.

Who We Are

Our website address is: https://www.reachingforstars.com.au. It is owned and managed by Yup Yup Labs Pty Ltd (ABN 27 608 106 145). We are a project of Yup Yup Labs run in collaboration with young people living in the Northern Suburbs of Adelaide. If you need to get in touch with us for any reason please email hello@reachingforstars.com.au and we will get back to you during business hours.

What personal data we collect and why we collect it

This site collects and uses the following information from users:

A record of your visit and logs the following information for statistical purposes – the user’s IP address, the date and time of the visit to the site, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider’s logs. This information is analysed at the end of each month to determine the site’s usage statistics.
The site retains the email address of people who send emails through the ‘Contact us’ form, for the purpose of sending a response. They are stored in our message services system and will not be used for any other purpose, nor disclosed without your consent.
This site retains the email address and name of people who sign up and subscribe to our newsletter using the ‘Sign up’ form. They are stored in our contact management system and will not be used for any other purpose, nor disclosed without your consent.
This site retains the email address, phone number and name of people who sign up for events using the ‘Booking’ form. They are stored in our contact management system and will not be used for any other purpose, nor disclosed without your consent.
This site retains the email address and name of people who purchase items using the ‘Shop’ forms. They are stored in our contact management system and will not be used for any other purpose, nor disclosed without your consent.
From time to time we run surveys and retain the email address and data submitted in our survey system. Where possible we de-identify the data collected through surveys so that responses are anonymous; however, from time to time it may be relevant to record survey responses associated with a user profile or email address and we will tell you this prior to collecting your information.
This site retains the email address and name of people that make comments on our site. They are stored in our contact management system and will be displayed publicly on our website. You can request that we remove a comment at any time.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you request a password reset, your IP address will be included in the reset email.
Your personal information will not be disclosed to a third party except in accordance with the IPPs.
Site administrators are required to protect and handle your personal information in accordance with the IPPs.
This site and Yup Yup Labs Pty Ltd are responsible for the privacy and security of information while it is collected, stored on or passing through this site.
You should note that there are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise this site.
Please note that this site contains links to a number of other web sites that are included on the basis of containing content related to Reaching For Stars. When a user has clicked on a link to another website, they leave this site and this privacy and security statement does not apply to those websites.
The content of this privacy and security statement may be updated from time to time, so we suggest that if you return to this site on a regular basis that you carefully read the information provided.
We use MailChimp, Amazon Lightsail, SurveyMonkey, JetPack, Woo Commerce and Google Analytics throughout our website. Information shared with us may be stored in these systems. Where a choice is available all information is stored on Australian-based servers and systems.
Visitor comments may be checked through an automated spam detection service.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you; such as Australia Post.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.

If you would like more information about how your data is collected and used; or would like your data removed from our systems, please email hello@reachingforstars.com.au

This privacy policy is based on the Government of South Australia privacy policy, which is available for reuse under the Creative Commons Attribution 3.0 Australia Licence.